FAQ

Frequently Asked Questions

We've compiled answers to common questions about orders from Amour and Eros. If you can't find what you're looking for, please don't hesitate to contact us.

1. What's the typical delivery timeframe?
   Our average delivery time is 7-15 working days. To reduce our environmental impact, we consolidate shipments to meet minimum order quantities. We appreciate your patience and support in our efforts to minimise our carbon footprint.

2. How can I track my order?
   Once shipped, you'll receive a tracking number to monitor your package via our tracking page. Please check your spam folder for our emails. Note that it may take a few days for the tracking system to update.

3. What if my package hasn't arrived after 12 working days?
   We apologize for any delay. Please check your tracking code, as packages can sometimes be held at customs. If it's been 15 working days (12 + 3) since shipping, please contact us for assistance.

4. Can I modify or cancel my order?
   We understand plans change. Contact us promptly for any order changes. While we'll try our best, we can't guarantee changes after an order has been processed.

5. What's your refund and exchange policy?
   Your satisfaction is our priority. If you're not happy with your purchase, contact us within 30 days of receipt to arrange a refund or exchange.

6. What payment methods do you accept?
   We accept all major credit cards and PayPal.

7. How do I reach customer service?
   You can email our customer service team at contactamouranderos@gmail.com Our contact information is also available on our website's "Contact" page.

We hope this FAQ addresses most of your questions. If you need further assistance, please don't hesitate to reach out to us directly.