Privacy Policy
Privacy Policy for Amour and Eros
This Privacy Policy explains how Amour and Eros ("we," "us," or "our") collects, uses, and shares your personal information when you visit amouranderos.com (the "Site"), use our services, make a purchase, or interact with us in any way (collectively, the "Services"). In this policy, "you" and "your" refer to any user of our Services, including customers, website visitors, and anyone whose information we collect.
Please review this Privacy Policy carefully. By using any of our Services, you consent to the collection, use, and sharing of your information as described here. If you disagree with this policy, please refrain from using our Services.
Updates to This Privacy Policy
We may revise this policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We'll post the updated policy on our Site, change the "Last updated" date, and take any other steps required by law.
How We Gather and Use Your Personal Information
To provide our Services, we collect personal information about you from various sources. The type and amount of information we collect depends on how you interact with us.
We may use your information to communicate with you, deliver our Services, meet legal obligations, enforce our terms of service, and protect our Services, rights, and users.
Types of Personal Information We Collect
"Personal information" refers to any data that identifies you or can be linked to you. Here's what we collect:
Information You Provide Directly:
- Basic contact details (name, address, phone number, email)
- Order information (billing and shipping addresses, payment confirmation)
- Account details (username, password, security questions)
- Shopping data (viewed items, cart contents, wishlist)
- Customer service communications
Information Collected via Cookies:
We automatically gather certain data about your interactions with our Services ("Usage Data") using cookies, pixels, and similar technologies. This may include how you use our Site and your account, device and browser information, network connection, IP address, and other interaction details.
Information from Third Parties:
We may receive information about you from:
- Companies supporting our Site and Services, like Shopify
- Payment processors, who collect payment details to process your orders
When you interact with our Site, emails, Services, or ads, we or our partners may automatically collect information using tracking technologies like pixels, web beacons, and cookies.
Third-party information is treated according to this Privacy Policy. We're not responsible for the accuracy of third-party information or their policies. For more on this, see our "Third Party Websites and Links" section.
By providing clear and concise information about data collection and use, this privacy policy helps users understand how their personal information is handled when using Amour and Eros's services.
How We Handle Your Personal Information
Delivering Products and Services: We utilize your personal information to fulfill our contractual obligations. This includes processing payments, fulfilling orders, sending transaction-related notifications, managing your account, arranging shipping, handling returns and exchanges, and enabling you to post reviews.
Marketing and Promotional Activities: Your personal information helps us tailor our marketing efforts. We may send promotional communications via email, text, or mail, and display targeted advertisements. This allows us to customize our Services and advertising on our Site and other platforms to better suit your preferences.
Ensuring Security and Preventing Fraud: We employ your personal information to detect, investigate, and counteract potential fraudulent, illegal, or malicious activities. We strongly advise against sharing your account credentials and urge you to contact us immediately if you suspect any account compromise.
Customer Communication: To maintain and improve our business relationship, we use your personal information to provide customer support and enhance our Services. This allows us to respond effectively to your needs and continuously improve our offerings.
Cookie Usage
Our Site, like many others, uses Cookies. For specific details about Cookies related to our Shopify-powered store, please refer to https://www.shopify.com/legal/cookies. We use Cookies to enhance and optimize our Site and Services, including remembering your preferences, conducting analytics, and understanding user interactions.
While most browsers accept Cookies by default, you can modify your browser settings to remove or reject them. However, please note that this may negatively impact your user experience and some features may not function correctly.
Sharing of Personal Information
We may share your personal information with third parties in certain circumstances, including:
- With service providers acting on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertisements.
- When you explicitly direct us to share information with third parties.
- With our affiliates or within our corporate group for legitimate business interests.
- In relation to business transactions (e.g., mergers), legal obligations, enforcing terms of service, or protecting our rights and those of our users.
Categories of Information and Recipients
At Amour and Eros, we handle the following categories of personal information:
- Identifiers: Including basic contact details and specific order and account information
- Commercial Information: Such as order details, shopping history, and customer service interactions
- Internet or Network Activity: Including usage data related to our website.
We may share this information with:
- Service providers (e.g., internet service providers, payment processors, fulfillment partners, customer support teams, and data analytics companies)
- Business and marketing partners
- Our corporate affiliates
We do not use or disclose sensitive personal information to infer characteristics about you.
User-Generated Content
Our services allow you to post product reviews and other content. Please note that any information you post in public areas will be accessible to anyone. We cannot control who accesses this information or guarantee its privacy and security. We are not responsible for the privacy, security, or accuracy of information you make public or for how third parties may use this information.
Third-Party Websites and Links
Our website may link to third-party platforms. We recommend reviewing the privacy and security policies of these external sites, as we are not responsible for their practices. Information shared on third-party platforms may be viewable by other users without limitations on its use by us or third parties.
Children's Data
Our services are not intended for children, and we do not knowingly collect children's personal information. If you believe your child has provided us with personal information, please contact us to request its deletion.
As of this policy's effective date, we have no actual knowledge of "sharing" or "selling" personal information of individuals under 16 years of age, as defined by applicable law.
Security and Data Retention
While we strive to protect your information, no security measure is perfect. We cannot guarantee the security of information during transmission. We retain your personal information based on factors such as account maintenance, service provision, legal compliance, dispute resolution, and policy enforcement.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These may include access, correction, deletion, or restriction of use. However, these rights are not absolute and may be limited by legal requirements or our legitimate business needs.
At Amour and Eros, we respect your privacy rights. Depending on your location, you may have the following rights:
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Access: You can request details about the personal information we hold about you and how we use it.
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Deletion: You may ask us to delete your personal information from our records.
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Correction: If you believe we have inaccurate information about you, you can request corrections.
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Data Portability: You may have the right to receive a copy of your personal information and request its transfer to a third party.
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Limit Processing: You can ask us to stop or restrict how we process your personal information.
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Withdraw Consent: If we're using your information based on your consent, you can withdraw this at any time.
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Appeal: If we decline your request, you have the right to appeal our decision.
Managing Communications
While we may send you promotional emails, you can opt out at any time using the unsubscribe link in these emails. Note that you may still receive non-promotional emails related to your account or orders.
Exercising Your Rights
You can exercise these rights through our website or by contacting us directly. We will not discriminate against you for exercising your rights. To verify your identity, we may need to collect additional information from you.
If you authorize an agent to make requests on your behalf, we'll require proof of this authorization and may ask you to verify your identity directly with us.
We'll respond to your request within the timeframe required by applicable law.
Complaints
If you're unsatisfied with how we handle your personal information, please contact us. If you're not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.
International Users
We may process your personal information in countries outside your own, including the United States. When transferring data out of Europe, we use recognized transfer mechanisms like Standard Contractual Clauses, unless the recipient country is deemed to provide adequate protection.
Contact Us
For any questions about our privacy practices, this policy, or to exercise your rights, please email us at amouranderos.customerservice@gmail.com