Shipping Policy
At AmourandEros.com, we strive to ensure your orders reach you promptly and accurately. To facilitate this, please provide a complete and precise shipping address, including all necessary details such as correct abbreviations, street numbers, apartment or building numbers, and any specific route information. We cannot be held responsible for parcels that are lost, misdirected, or incorrectly delivered due to inaccurate or incomplete address information provided at the time of purchase.
Our shipping process consists of two main stages:
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Order Processing: We typically process orders within 1-3 business days. During this time, your order is reviewed, approved, and carefully packaged for shipment.
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Delivery Time: Once your package is handed over to our courier service, expected delivery times are as follows:
- For Australian destinations: 7-12 business days
Please be aware that during peak sale periods, we may experience higher order volumes, which could lead to slight processing delays.
*Delivery times do not account for potential customs delays. Additional wait times may occur during busy shopping seasons such as Christmas or Black Friday.
Tracking Your Order:
Upon dispatch, you will receive an email containing a tracking number. You can use this number to monitor your order's progress directly on our website.
*For logistical reasons, your order may occasionally be shipped in multiple packages.
Tracking Number Issues:
Please allow up to 5 business days for tracking information to be updated in the system. If you don't see any tracking updates after this period, please don't hesitate to contact our customer service team for assistance.
At AmourandEros.com, we're committed to providing you with a smooth and satisfactory shopping experience. If you have any questions or concerns about your shipment, please don't hesitate to reach out to us.